Call us
Our main offices are open 8am to 8pm, Monday to Friday.
If you require urgent assistance outside of these hours, please call the same number and you will automatically be connected to the out-of-hours team.
You can email us at any time by clicking the button below.
Alternatively, you can also email us using the contact form at the bottom of this page.
SMS
If you have a non-urgent request, you can send us an SMS at any time by messaging the number below.
If you require urgent assistance, please call the main telephone number instead.
Other ways to contact us
We aim to make the service accessible to as many people as possible, in as many ways as possible. If you, or a service user you represent, need assistance to communicate in any other way, please let us know. The options available on this page are based on feedback from service users, and we always welcome suggestions for new ways to communicate.
If you would like to write to us, please write to our main office:
Millbrook Healthcare
Block 8, Henley Business Park
Pirbright Road
Normandy
Nr. Guildford
Surrey
GU3 2DX
Connect with us on social media
Providing feedback
We are always pleased to hear positive experiences or suggestions from our service users and colleagues. All feedback is used to help improve the service.
You can provide feedback to any member of our staff, at any time, or by using any of the contact methods on this page.
If you would like to send a ‘thank you’ compliment to the team, please use the form at the bottom of this page. These messages let us know when things are working well – we share best practices across the UK, helping to improve our services. Your message will be shared with the appropriate members of our team.
If you have not received the level of service you expect from us, then we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively. We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible, and work with you to find an appropriate solution.
We encourage you to provide your feedback directly to the Customer Services team in the first instance, as this will allow us to complete our investigations more quickly. If we cannot resolve the situation to your satisfaction, you can choose to refer the matter to our head office by clicking here.